As a powerful and widely used platform, Salesforce helps organizations effectively manage their customer relationship management (CRM) processes. In today’s mobile-first world, ensuring that Salesforce’s mobile application user experience (UX) is engaging and intuitive is paramount.

Salesforce development services can be an integral tool to achieve that.

This article discusses best practices for mobile UI in Salesforce to execute a compelling and engaging user experience. We have also added a compilation of features that can readily improve user engagement on mobile.

7 Salesforce Development Services Best Practices to Increase User Engagement


These methods can help businesses leverage the most out of the Salesforce mobile solution:

1. Emphasize simplicity and clarity

The first step in mastering mobile UI in Salesforce is ensuring the interface is simple and easy to use. Mobile devices have smaller screens than desktop computers, and users must access information quickly and efficiently.

Therefore, the Salesforce development service should focus on the mobile UI design’s simplicity, clarity, and consistency. This involves using clear, legible fonts, reducing the number of clicks required to access information, and removing any unnecessary elements that clutter the screen.

2. Prioritize responsive design

Responsive design is critical for creating a mobile-friendly UI. Salesforce development services’  responsive design ensures the interface adapts to different screen sizes and resolutions, providing a consistent user experience across all devices.

Consequently, users can access Salesforce from various devices, including smartphones, tablets, and laptops, without losing functionality or usability.

3. Use color and contrast effectively

Color and contrast are powerful tools that can enhance the mobile UI in Salesforce. Colors can highlight important information, such as deadlines or key performance indicators (KPIs).

Contrasting colors help distinguish between different elements on the screen and improve the readability of text. Developers should also be mindful of the color scheme used in the interface to ensure that it is consistent with the organization’s branding.

4. Incorporate user feedback

Incorporating user feedback is crucial for mastering mobile UI in Salesforce. It is essential to understand how users interact with the mobile interface and what improvements can be made to enhance the user experience.

Through user testing, surveys, or feedback forms, Salesforce development services can furnish these. User feedback helps designers identify pain points in the user journey and make the necessary changes to improve the mobile UI.

5. Optimize performance

Optimizing performance is essential for creating a seamless and engaging mobile UI in Salesforce. Slow load times or unresponsive interfaces can frustrate users and impact their overall experience.

Designers should prioritize optimizing the mobile UI’s performance, such as minimizing the number of HTTP requests, compressing images, and caching data. This ensures that the interface loads quickly and responds to user input promptly.

6. Enable offline access

Enabling offline access is crucial for users accessing Salesforce while on the go. Salesforce development services can deliver several features allowing users to access data and functionality even offline, such as Salesforce Mobile SDK and Salesforce Offline.

Enabling offline access allows users to continue to work even when they don’t have an internet connection, enhancing their productivity and overall user experience.

7. Leverage mobile-specific features

Salesforce offers several mobile-specific features that can enhance the user experience, such as swipe gestures, touch-to-dial, and mobile-specific layouts. Designers should use these features to create a more natural and intuitive mobile interface.

9 Features That Can Readily Transform Mobile UI Through Salesforce Development Services


Salesforce development services can offer a range of mobile-specific user interface (UI) features that can enhance the mobile experience for users. Here are some noteworthy features to consider for your Salesforce mobile solution:

1. Lightning Experience

Lightning Experience is a modern, intuitive user interface for Salesforce that can significantly enhance the mobile UI. This UI is built with a responsive design, allowing users to access their data and functionality quickly and efficiently.

Lightning Experience also offers customizable dashboards, drag-and-drop functionality, and easy-to-use mobile components.

2. Mobile-Specific Layouts

Mobile-specific layouts are essential for creating an intuitive mobile UI. Salesforce development services can utilize these layouts, letting designers create a UI optimized for mobile devices with larger buttons, fewer clicks, and optimized spacing.

3. Touch-to-Dial Functionality

Touch-to-dial functionality enables users to call clients or colleagues with a single tap. This feature is an excellent addition to a mobile UI and can significantly enhance productivity.

4. Swipe Gestures

Swipe gestures enable users to navigate between screens quickly and efficiently, making them an essential component of a mobile UI. For instance, users can swipe left or right to access different records or swipe down to refresh the data.

5. Mobile Components

Mobile components are pre-built UI elements that can be quickly added to a mobile UI. These components include buttons, forms, tables, and charts designed to be mobile-friendly and easy to use.

6. Real-Time Notifications

Real-time notifications are a crucial feature of a mobile UI. These notifications update users with critical information, such as new leads or opportunities. Notifications can be customized to suit the needs of each user, making them a valuable addition to any mobile UI.

7. Global Search

Global search is a powerful feature that enables users to search across multiple objects and fields in Salesforce. This feature is essential for a mobile UI, enabling users to access the information they need quickly.

8. Mobile Publisher Actions

Mobile publisher actions are customizable buttons that enable users to perform common tasks quickly and efficiently. These actions can be added to any page layout, making them an essential feature of a mobile UI.

9. Reports and Dashboards

Reports and dashboards are critical components of Salesforce that enable users to analyze and visualize their data. These features are also essential for a mobile UI, as they give users real-time insights into their business performance, regardless of location.

Final Thoughts

A compelling and engaging user experience is imperative for any Salesforce mobile application. To master in-platform mobile UI, Salesforce development services should leverage mobile-specific features and best practices to boost user engagement.

To learn more about enhancing your user experience and productivity, visit Cloudiate, a certified Salesforce partner, for a comprehensive range of Salesforce development services.

Contact us today!